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Question 4. An Agentforce Specialist is setting up Salesforce Knowledge as the data source for a Data Library and must select “Identifying Fields” to help Agentforce locate the right information. The Knowledge article contents are rich, detailed, and quite long. What should the Agentforce Specialist use as Identifying Fields?
A. The main contents of the article to ensure the most relevant article is used.
B. Any text or text area fields that provide a concise summary of the article.
C. Any standard or custom formula field that contains a suitable concatenated key.
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