Multiple ChoiceManaging Work Orders
Question 1. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this requirement?
A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
C. Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
Multi SelectManaging Inventory
Question 2. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
A. Products Required for Work Orders
B. ProductsRequired for Service Appointments
C. Products Required for Work Order Line Items
D. Products Required for Service Resources
Multiple ChoiceManaging Assets
Question 3. universal containerswants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?
A. A work order related list on asset
B. A custom installation date field on products consumed
C. Fieldhistory tracking on asset
D. The standard installation date field on asset
Multiple ChoiceManaging Resources
Question 4. Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date. How can these certifications be managed on the Resource?
A. Add the Resource Skill and track certification using reminder.
B. Add the Resource Skill and create Absence onceexpired.
C. Add the Resource Skill and remove from the Service Territory once expired.
D. Add the Resource Skill and set the End Date.